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Registration

Online registration

I am having trouble registering online. Can you help?

As soon as the registration for visitors is open online, the link to our Online Registration tool can be found on the homepage of the website.

Please note that there are two possibilities to start your online registration:

  • If you are registering for the first time, please create an account here.
  • If you have already used our online registration before, please log in by entering your email (or the 9-digit code associated with your email) and the 4-digit password that was provided to you.

If you do not remember your login or password, click on the link Forgot Login or password and enter your email. If you do not remember the email that you previously used, please create a new account here.

For further assistance, email customerhelpdesk@reedmidem.com with the subject line “REGISTRATION HELP”. Include your company name, personal details and the event you would like to register for

Payment methods

What are the different methods of payment?

  • Online Registration: You can register online and pay by credit card (AMEX, VISA or MASTERCARD), PayPal or wire transfer.
  • Offline Registration: You can pay by credit card (AMEX, VISA or MASTERCARD) or wire transfer.

NOTE: For security reasons, we cannot accept any credit card data via email. Credit card information received by email will automatically be deleted and the contract destroyed.

What bank information should I use to process my wire transfer?

If you are a resident of the UK, Ireland, Australia, New Zealand or British Virgin Islands, please download the bank information here. For all other countries, please download the bank information here.

When processing the transfer, your bank may add charges and deduct this from the total amount. Please check with your bank in advance to ensure the correct amount reaches us.

What kind of information should I include on the wire document?

Please include one of the references below. This information is important to enable us to easily identify your payment.

  • Invoice number: You can find your invoice number on the top left of the invoice. Once registered, your original invoice is automatically sent by post. A client copy will be sent by email to the company contact provided on the registration form and if the email was provided to us.
  • Order ID number: If you register online, you will receive a registration confirmation where you can find your Order ID number, please quote this number as a reference when processing your wire transfer.
  • If you do not have an invoice number or Order ID number: In order to recognize your payment, please include your company name as entered on the registration form, the name of the participants registered, and the event you registered for.

* Special notice for UK, Ireland, Australia and British Virgin Islands residents: When paying by wire transfer, the invoice number can only be sent by our UK office upon receipt of your payment.

If you register online, please use the order ID number and total amount included in the confirmation email to generate the transfer first.

Should I send a copy of the bank transfer?

Yes, you will need to send a copy of the bank transfer as proof of payment to customerhelpdesk@reedmidem.com with the subject line “COPY OF BANK TRANSFER”. Remember to include your company name, personal details and the event you are registering for.

Should I bring a copy of the bank transfer on-site?

Please bring a copy of the bank transfer as proof of payment.

Invoice

If you wish for your invoice to be billed and sent to a specific address or contact, please make sure you fill in the section “Billing address” and “Billing contact name” when registering.

When will I receive an invoice?

Once registered, your original repayment VAT invoice and original client copy are automatically sent by post to the company address provided on the registration form.

The client copy is automatically sent by email to the company contact provided on the registration form if the email was provided to us.

I did not receive my invoice, can you resend it?

If you need a copy, please send an email to customerhelpdesk@reedmidem.com with the subject line “RESEND INVOICE”. Include your company name, personal details and the event you registered for.

What if my invoice contains a mistake?

Please send an email to customerhelpdesk@reedmidem.com with the subject line “INVOICE ERROR” including your company name, personal details and the event you registered for. Please mention the exact information that needs to be amended.

Delegate Registration

Can I cancel, amend or replace a delegate registration?

Your registration is personal and cannot be cancelled. Contracts are final and binding, and thus non-refundable.

However, your delegate details can be amended by contacting the Customer Helpdesk.

Under certain conditions, it can be transferred to a full-time employee of the same company (from the same country, city and address).

Please note: you may be invoiced for a replacement request.

To transfer or amend your delegate registration, contact customerhelpdesk@reedmidem.com with the subject line “CHANGE DELEGATE REGISTRATION”. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.

Hotel and apartment booking

What is my login and password for accommodation booking?

A login and password are no longer required to book accommodation. Our online accommodation booking service enables you to make your reservation in a few simple steps. For any assistance you may require, please contact: customerhelpdesk@reedmidem.com

Exhibitors only: if you have any questions about your accommodation, please contact the Accommodation Department by e-mail: mailto:hotel.midem@reedmidem.com or by phone: +33 (0)1 79 71 95 80

Please note that our booking service and special rates are exlusive to participants.

VISA

Do I need a VISA to attend and can you help in getting one?

Depending on your origin of departure, a visa may be required to enter France. Please consult the French Ministry of Foreign and European Affairs website to find out which documents are required for entry.

Should you need assistance to get a VISA, please contact customerhelpdesk@reedmidem.com with subject line “VISA REQUEST”. Specify your request, company name, personal details and the event you registered for.

Badge

Where can I retrieve my badge for the show?

Participants who have paid in full can collect their badge at:

  • Self-service badge delivery points located in the Registration area, by scanning the QR code displayed on the E-ticket or from the mobile App.
  • Registration desk located in the Registration area upon presentation of a valid ID

NOTE: You will only receive your badge if you have paid in full. You must bring valid ID to collect your badge, whether you have sent a photo or not.

E-ticket

When will I receive my e-ticket and how can I get it?

  • Registered participants who have paid in full will receive an e-ticket by email approximately 4 weeks prior to the show. After receiving your e-ticket by email, print it out and make sure that the QR code is clearly displayed.
  • The e-ticket can also be downloaded by logging in to the Midem Online Database (“Edit my profile” page).
  • The e-ticket can also be downloaded via the mobile app approximately 4 weeks prior to the show. To save time, save the QR code as an image on your smartphone.

How do I redeem a badge with my e-ticket?

An e-ticket can be used to collect your badge at a self-service delivery point. Just scan the QR code displayed on your e-ticket or at the Registration Desk.

I haven’t received my e-ticket by email, or it is not available on the mobile app or Midem Online Database

Only registered participants who have paid in full will receive an e-ticket by email, or may download it via the mobile app or via the Midem Online Database.

NOTE: If you haven’t received your e-ticket, please check in your spam folder and ensure your payment has been successfully delivered.

If your payment has been completed and you still have not received your e-ticket, please send a request to customerhelpdesk@reedmidem.com with the subject line “E-TICKET”, including your company name, personal details and the event you registered for.

Can I retrieve my badge at the show if I don’t have my e-ticket?

If you don’t have your e-ticket, go to the registration desk with a valid ID to collect your badge.

For any further assistance, please contact customerhelpdesk@reedmidem.com with the subject line “E-TICKET”, and include your company name, personal details and the event you are registered for.

VAT Refund

How can I collect my VAT refund?

Participants who are non-resident in France may be eligible for a refund on French Valued Added Tax (VAT) under certain conditions.

Please be careful not to lose the top copy (original repayment VAT invoice), which is the only document valid for a VAT refund request.

Duplicated and client copies, even certified, will not be accepted by the French tax authorities. Originals cannot be re-issued.

For more information about VAT refunds, please contact our partner TEVEA INTERNATIONAL.

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